MB.CHARGE Public

There are two ways to redeem your voucher: either directly during registration or later in the customer area.
During registration:
You can enter your voucher code in the "Vouchers" field in the last step of registration.

In the customer area:

• Log in to your customer account.
• Go to "Contracts".
• Go to "Add a voucher".
• Enter your code number in the free voucher field.
• Go to "Check voucher".

If you need further assistance, please contact Customer Service.

If you cannot start a charging session, please take into consideration the following recommendations:

Please check in advance, if the charge point is available or out of order within the app.

For the authentication via app, please first check whether the charging station supports authentication via app or QR code. You can find out by clicking on the charging station in your app. If it does, it is recommended to use the "Start" button in the app instead of scanning the QR code placed on the charging station.

In case of technical or physical problems, contact the charge point operator first. You can find the operator's service hotline on the charging station.

If the problem still remains, please contact our customer service team.

You can view and download your invoice via our web portal:

• Log in to your customer account
• In the top navigation bar, click on "Invoices"
• Click on " ⤓ " to download the invoice PDF
• Click on the PDF file and open it

The tab "Invoices" also shows the status of every invoice, e.g. "Partially paid" or "Paid".

We are excited to inform you that Mercedes me Charge will soon be rebranded to MB.CHARGE Public. This change will take effect on March 14, 2025. Here’s everything you need to know about this update.

1. What is changing?

Starting on March 14, 2025, the Mercedes me Charge service will officially become MB.CHARGE Public. The name change will be reflected in the app and head units. While the name will change, there will be no changes to the service itself. You can continue to enjoy the same service as before.

2. Do I need to do anything?

No, you don't need to take any action. The change will happen automatically in your app and head unit, but it may take a little longer to appear depending on your head unit generation.

3. Will my charging card still work?

Yes, your existing charging cards with the Mercedes me Charge branding will remain valid and can still be used just as before. The change to MB.CHARGE Public will not affect your charging cards in any way.

4. What about my contract and ongoing promotions?

Your contract, the duration of your active service, and any ongoing promotions will remain unchanged. The rebranding only affects the service name, not the terms of your agreement.

5. Are the Terms and Conditions changing?

Yes, the Terms and Conditions will be updated to reflect the new service name. They will now be called MB.CHARGE Public Terms and Conditions. You can view the updated terms here: Revised Terms and Conditions. Other than the name change, there is no further change to the content.

6. When will I see the name change in my app and head unit?

The update will be made centrally to your app and head unit around March 2025. Depending on the version of your head unit, it may take a little longer for the change to appear.

7. Is there anything else I should know?

No, everything else about your MB.CHARGE Public service remains the same. You can continue charging your vehicle as usual without worrying about any interruptions or changes.