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Make the most of your electric experience
Enjoy seamless e-mobility thanks to three main benefits. Check them out below!
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Full price transparency
You can use MB.CHARGE Public with our tariff and easily keep track of your expenses. Check up-to-date prices any time – simply visit our tariff page and map.
Full charging convenience
Enjoy electric mobility effortlessly: with one contract, one card, and one access.
You no longer need to juggle multiple cards and tally costs. Instead, with the MB.CHARGE Public charging card, you can charge at 200.121 charge points across Japan. What’s more, you’ll receive a single invoice, listing all of your charging events in your own currency.
At a glance
Check your usage and invoices online in the MB.CHARGE Public portal. That way, you always have a full overview of all charging events, including the date, the length of the session, the kWh charged, and the cost. You can also easily book and manage your contracts from home.
In the portal, you can also update your personal profile, book additional packages (if available for your country), and make changes to your contract.
FAQs
How can I redeem my voucher?
There are two ways to redeem your voucher: either directly during registration or later in the customer area.
During registration:
You can enter your voucher code in the "Vouchers" field in the last step of registration.
In the customer area:
- Log in to your customer account.
- Go to "Contracts".
- Go to "Add a voucher".
- Enter your code number in the free voucher field.
- Go to "Check voucher".
If you need further assistance, please contact Customer Service.
What can I do if the charging station is not working?
If you cannot start a charging session, please take into consideration the following recommendations:
Please check in advance, if the charge point is available or out of order within the app.
For the authentication via app, please first check whether the charging station supports authentication via app or QR code. You can find out by clicking on the charging station in your app. If it does, it is recommended to use the "Start" button in the app instead of scanning the QR code placed on the charging station.
In case of technical or physical problems, contact the charge point operator first. You can find the operator's service hotline on the charging station.
If the problem still remains, please contact our customer service team.
What does the rebranding of MB.CHARGE Public service mean (previously known as Mercedes me Charge service)?
We are excited to inform you that Mercedes me Charge will soon be rebranded to MB.CHARGE Public. This change will take effect on March 14, 2025. Here’s everything you need to know about this update.
1. What is changing?
Starting on March 14, 2025, the Mercedes me Charge service will officially become MB.CHARGE Public. The name change will be reflected in the app and head units. While the name will change, there will be no changes to the service itself. You can continue to enjoy the same service as before.
2. Do I need to do anything?
No, you don't need to take any action. The change will happen automatically in your app and head unit, but it may take a little longer to appear depending on your head unit generation.
3. Will my charging card still work?
Yes, your existing charging cards with the Mercedes me Charge branding will remain valid and can still be used just as before. The change to MB.CHARGE Public will not affect your charging cards in any way.
4. What about my contract and ongoing promotions?
Your contract, the duration of your active service, and any ongoing promotions will remain unchanged. The rebranding only affects the service name, not the terms of your agreement.
5. Are the Terms and Conditions changing?
Yes, the Terms and Conditions will be updated to reflect the new service name. They will now be called MB.CHARGE Public Terms and Conditions. You can view the updated terms here: Revised Terms and Conditions. Other than the name change, there is no further change to the content.
6. When will I see the name change in my app and head unit?
The update will be made centrally to your app and head unit around March 2025. Depending on the version of your head unit, it may take a little longer for the change to appear.
7. Is there anything else I should know?
No, everything else about your MB.CHARGE Public service remains the same. You can continue charging your vehicle as usual without worrying about any interruptions or changes.
How can I change my credit card information?
Should you wish to update your credit card information, you can do it yourself in the webportal.
To change your credit card details:
- Log in to your customer account.
- Click on "Account".
- Scroll down to "Payment details".
- Click on the "Edit" function on the right side (pencil icon).
* Compatibility of connectors depends on car model.